Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Through Law 2068 of December 31, 2020, accommodation services will have 19% VAT exemption for Colombian resident guests in all hotels in Colombia for the year 2022". As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident).
At the time of check-in at the hotel, the corresponding stamp or visa must be shown. Please note that the first Monday of every month there will be no service in the wet areas of the hotel (spa, sauna, pool and Turkish bath).
Please note some transportation services have a surcharge.
Please note special conditions apply for more than 3 reservations.
Payment before arrival via bank transfer is required.
The property or call Center will contact you after you book to provide instructions. Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent.
Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Breakfast not included for younger children staying free, with their parents or guardians using existing beds. Breakfast for children is available at an extra cost.